Legal
Withdrawal, Cancellation and Refunds
When you can withdraw, when you cannot, and how refunds work.
The English text is for information only. In case of conflict the Turkish text prevails.
This English text is provided for information only. In the event of any inconsistency, the Turkish version prevails.
1. Scope
Under Turkish consumer law, consumers may withdraw from a distance contract within 14 days without giving a reason or paying a penalty.
2. Exception for digital services
Article 15/1-ğ of the Distance Contracts Regulation excludes services performed instantly in electronic form and intangible goods delivered instantly. The plans sold on qrkarekod.com fall within this exception.
Your plan is activated immediately after payment is confirmed. At checkout you are therefore asked to confirm, in a separate checkbox never combined with the contract approvals, that you expressly request performance to begin right after payment and that you know this ends your right of withdrawal. Your consent is recorded with the date, time, IP address and the version of the text you accepted.
3. Unconditional 14-day refund guarantee
Although no statutory right of withdrawal applies to this service, we grant you a contractual right that is no less favourable:
If you ask within 14 days of your payment date, we refund the full amount you paid, without asking for a reason.
No conditions apply, and having used the plan does not bar a refund.
4. How to request a refund
Write to destek@qrkarekod.com or, in writing, to İstasyon Mah. Halkalı İstasyon Cad. Göl Konutları B1 Blok, No: 56/C, İç Kapı No: 16, Küçükçekmece, İstanbul, stating your name and order number.
The refund is made within 14 days of receipt, by the same payment method and at no cost to you. For card payments, the time it takes to appear on your statement depends on your bank. Once refunded, your plan closes and your account returns to free-plan limits.
5. Cancelling a subscription
You may cancel at any time from the Plan page in your account. Cancellation takes effect at the end of the current period, and the service runs in full until then. No partial refund is made for unused days; if you are still within the 14 days of article 3, that article applies instead.
Subscriptions do not renew automatically and no card details are stored. To continue after the period ends, place a new order.
When the period ends your account returns to free-plan limits. Your QR codes are not deleted. Codes exceeding the free scan limit stop redirecting and show a notice page instead. Resubscribing brings the same codes back with no action needed.
6. Refunds caused by us
If we cannot deliver the service (prolonged outage, a promised feature not provided), the amount for the unusable period is refunded on request, even after the 14 days have passed.
7. Scan credit packs
Credit packs are sold without a time limit and remain valid until the credits run out. The 14-day guarantee in article 3 also covers credit packs; on refund, the purchased credits are deducted from your balance.